FAQ
Quick answers for common SIMPLYMDRN order, shipping, return, and product questions.
Is shipping free?
Standard shipping is free on orders of US$55 or more (shown in your local currency) to the United States, Canada, the United Kingdom, Australia and Germany. Below that amount, the shipping cost is shown at checkout before you pay.
What are the cases made of?
Each product page lists the material for that case. Our Slim [S2] iPhone cases are a 2 mm flexible TPU shell with original SIMPLYMDRN artwork.
Are the cases MagSafe compatible?
Check the details on each product page. Our Slim [S2] iPhone cases do not have built-in MagSafe magnets.
Where is my order?
Use the Track Your Order page first. Tracking can take time to activate after an order enters fulfillment.
How long does shipping take?
We usually take 3–6 business days to prepare your order. Transit starts when we hand your parcel to the carrier. Our Shipping Policy lists the five countries we ship to and shows the estimated transit and total delivery time for each.
Can I return my order?
Yes. You have 45 days from delivery to request a return or exchange. Defects, damage and wrong items are fixed at no cost. Change-of-mind returns must be unused and in the original packaging; return shipping and a 20% restocking fee apply. Details are in the Refund & Return Policy.
How do I choose the right case size?
Select the exact device model before checkout. Similar device names can have different camera, button, and body dimensions.
What if my order arrives with an issue?
Contact us with your order number, clear photos, and a short description. Our support team will review the order and respond with the next step.
Do you offer bulk or group orders?
Yes. Use the Bulk Orders page to send quantity, device, destination, and timing details.
Need help that is not listed here? Email support@simplymdrn.com.