Refund & Returns Policy

REFUND POLICY

We offer a 100% Satisfaction Guarantee within 10 days after you received your item(s) - Which means we will refund your money if you are for any reason not satisfied with your order within 10 calendar days after you received your items. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

PARCEL NOT RECEIVED

(Not Received Requests must be filed within 30 Days of Order)

If the parcel has not been received and is within the 30 days of the order date then you may request a full refund and it will be honored by our staff. If the order was placed 30+ days ago and parcel has still not been received then it is up to staff discretion to not offer a refund as tracking expires in that time period, Thus we have no way of knowing if it arrived.  

All orders not received must be reported within 30 Days for a refund. 

NO REFUNDS (AFTER 10 DAYS RECEIVED THE PARCEL)

We do not accept returns unless the item you purchased is damaged. If you receive a damaged item, please contact us at support@simplymdrn and provide the following information:

REFUND TIME FRAME

Every refund request will be investigated by our fulfillment department and it will take 2 - 3 working days to process due to the high volume of orders. 

We will apply a refund to the original method of payment within the next 12 hours if you are eligible. Crediting to your account could take up to 7 working days depending on your bank.

We reserve the right to refuse a refund if it has been over 10 days since product was delivered or there is evidence that the damage is due to regular use or in any way caused by the customer.

REFUND FORMAT (EMAIL)

Subject: [Order Number] Refund ex. 12345 Refund

Body: Attach clear photos that show the damage

REQUIREMENTS FOR REFUND:

• Must include a VIDEO or IMAGE that clearly shows the item(s) we sent was defective.
• Refund request without VIDEO will not be entertained as we need this as proof to claim it back from our suppliers.
• Refund process might take up to 2 weeks progression for verification purpose.
• Shipping Fees will not be refunded back to customers as we shipped the item out.
• Full Refund will be given if customers provided Full Information regarding defective item.
• Full Refund if the parcel is not delivered within our promised delivery time frame. Delivery time frame please refer here.

RETURN POLICY