We offer a 100% Satisfaction Guarantee within 14 days after you received your item(s) - Which means we will refund your money if you are for any reason not satisfied with your order within 14 calendar days after you received your items. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer. Refunds requested after 14 days are subject to approval based on conditions and circumstances.

Every refund request will be investigated by our fulfillment department and it will take 2 - 3 working days to process due to the high volume of orders. 

We will apply a refund to the original method of payment within the next 24 hours if you are eligible. Crediting to your account could take up to 7 working days depending on your bank.

*We reserve the right to refuse a refund if it has been over 14 days since product was delivered or there is evidence that the damage is due to regular use or in any way caused by the customer.

All our products are covered by a default 1 year warranty. This covers the product in the case of any manufacturer defect which may occur. *Manufacturer defects do not include product breaking due to extensive usage or damage.

If you are not completely satisfied with your purchase, you are more than welcome to return the product(s) to us within 30 calendar days after the items were received for a refund, No Questions Asked.

To initiate your return please follow this link and complete the process.

*Please NOTE that the shipping and handling fee will not be refunded, all return shipping fee should be paid by the buyer. 

Requirements for Returns:

• Must include a valid original purchase order number provided by www.simplymdrn.ca(All purchases made outside of www.simplymdrn.ca must contact their seller regarding returns.) 
• Returned products must be in their original packaging without any missing contents.
• Returned products that are not in their original packaging with missing contents are subject to a minimum 15% restocking fee.

Refunds will be issued after the returns are received at one of our two warehouse location (USA OR CANADA)

START YOUR RETURN HERE 

If the parcel has not been received and is within the 30 days of the order date, then you may request a full refund and it will be honored by our staff. If the order was placed 30+ days ago and parcel has still not been received then it is up to staff discretion to not offer a refund as tracking expires in that time period, thus we have no way of knowing if it arrived.  

All orders not received must be reported within 30 Days for a refund.