Return & Refund Policy

Our 365-Day "Love It or Return It" Guarantee

Your satisfaction is our top priority. We stand by the quality of our products and are proud to offer a 365-day return policy. This means you have a full year after receiving your item to request a return.

To start a return, or if you have any questions, please contact us at [support@simplymdrn.com].

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it (unworn or unused, with tags, and in its original packaging). You will also need the receipt or proof of purchase.

Returns for Dissatisfaction (Change of Mind): If you are returning an item simply because you have changed your mind or are not satisfied, the return will be subject to a 20% restocking fee.
Returns for Product Issues (Damages or Defects): If you are returning an item due to a manufacturing defect, damage upon arrival, or because you received the wrong item, the restocking fee will be waived.

Please note that items sent back to us without first requesting a return will not be accepted.

The Return Process

Contact Us: To initiate a return, please email us at [support@simplymdrn.com] with your order number and the reason for the return.
Approval: We will review your request. If your return is approved, we will provide you with the return shipping address and detailed instructions.
Shipping: For your convenience and to ensure cost-effectiveness, customers are responsible for arranging and covering the cost of their own return shipping. This allows you to choose the shipping carrier that best suits your needs. We recommend using a trackable shipping service, as we cannot be held responsible for lost or damaged return shipments.
Inspection & Refund: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method, minus the applicable restocking fee for non-defective items.

Damages and Issues

Please inspect your order as soon as you receive it.

Initial Inspection: You must contact us within 48 hours of delivery if the item is defective, damaged, or if you have received the wrong item. This allows us to evaluate the issue and make it right immediately. Please provide your order number and photos of the issue.
Manufacturing Defects: Our 365-day warranty covers manufacturing defects. If a product defect appears within this period, please contact us for assistance. This warranty does not cover damage from regular wear and tear, accidental drops, or other external factors.

Delivery-Related Issues

Incorrect Address: The customer is liable for submitting the correct shipping information. We are not responsible for orders shipped to an incorrect address provided by the customer. If the package is returned to us, the customer will be responsible for the reshipment fee. If a refund is requested instead, we will deduct 20% of the order value to cover labor, handling, and shipping costs.
Failed Delivery: If a package cannot be delivered because the receiver is absent or refuses the package, it will be returned to us at the customer's expense. This expense, including all shipping costs and any duties incurred, will be deducted from the refund total.
Lost or Stolen Packages: We are not responsible for lost or stolen packages where the tracking information shows that the package was delivered. We recommend shipping to a secure address. If your package is marked as "Delivered" but you have not received it, you must contact the shipping carrier directly to resolve the issue.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted and processed, you can make a separate purchase for the new item.

Refunds

If your return is approved, please allow up to 10 business days for the refund to be processed to your original payment method. Please remember it can take additional time for your bank or credit card company to post the refund to your account.

If more than 15 business days have passed since we approved your return, please contact us at support@simplymdrn.com