US & Canada - Free For Orders Over $40
Standard Delivery (3-5 Working Days): USPS
Worldwide - Free For Orders Over $40
Standard Delivery (4-21 Working Days): ACP Worldwide
If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (Simplymdrn) at the customers expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.
Items Not Received But Tracking Shows Delivered
Please note we do not refund or replace items that are marked as delivered by the courier. For this reason, we always recommend that you get items delivered to a secure address. Visit our FAQ page for more details.
Item Received, Return Is Requested (No Issues)
Please note that any returns that are simply for the reason that you dont like the product are subject to a restocking fee (15%). We are happy to refund in such a case but would like to notify you of such.
Item Received, Product Issues
Please note that any returns which are the result of issues with our product (our fault) are subject to a full refund. If a replacement product is requested we must receive the initial item first.
Duties + Other import Taxes
Please also note that Duties and any taxes are the sole responsibility of the purchaser. We as a company can not guarantee prepaid duties.