Order Support
Support
Order Support
Need help with an order, delivery issue, damaged item, or incorrect item? Email us with your order number and photos where relevant so our team can review the next step.
What We Help With
| Issue | What To Send |
|---|---|
| Item arrived damaged | Order number, packaging photos, and item photos |
| Wrong item received | Order number and photos of the item received |
| Missing or delayed delivery | Order number and tracking number |
| Return or exchange question | Order number and the reason for the request |
Returns
For return eligibility, timing, and instructions, use the Return & Refund Policy page. Our support team can help point you to the right next step, but returns must follow the posted policy.
How to Contact Support
Email Us
Send an email to support@simplymdrn.com with the subject line "ORDER SUPPORT - [your order number]".
Include Details
Include your order number, a short description of the issue, and photos when the issue is visual.
We Review
Our team reviews support requests during business hours and replies with the next step.
Contact
Email: support@simplymdrn.com
Subject line format: ORDER SUPPORT - [order number]
Hours: Monday-Friday, 9am-5pm EST