JOK3STER [TOUGH SERIES] [IPHONE 16 PRO MAX]

Shipping and Processing Information

All orders are dispatched from our warehouse in Canada. The shipments are fully tracked—from our door to yours.

Orders need 1-2 business days of processing before they ship out. Please remember shipping time doesn't include these processing days.

For items marked as “pre-order” or custom orders, please check the ship-out date on the product page. These items typically require 2-3 weeks for processing, depending on the type of pre-order or custom order.

Shipping Times

To US and Canada

• Standard: 2-5 business days
• Priority: 2-3 business days

International

• Standard: 7-14 business days (excluding duties and taxes)

Shipping Prices

US and Canada

• Standard Delivery: $5.00 - $7.00 USD/CAD
• Priority Delivery: $10.00 - $15.00 USD/CAD
• Free Shipping: For orders above $50.00 USD/CAD

Europe

• Standard Delivery: $7.00 - $9.00 USD/EUR
• Free Shipping: For orders above $50.00 USD/EUR

Customs/import fees are the recipient's responsibility and are imposed by the country's regulations to which the goods are shipped.

Tracking

All orders are 100% tracked. You’ll receive an email with a tracking number and a link to track your parcel once your order leaves our warehouse. Please allow 24-48 hours for the tracking link to start showing shipping information.

US and Canada

• All orders are fully tracked.

EU and International

• Orders to most major countries are fully tracked. Some countries may have partial tracking.

Important Notice for Sales and Holiday Seasons

During our exciting occasional sales events, such as Black Friday and the Christmas period, we tend to receive a high volume of orders. This might cause a slight delay in processing and shipping your orders. Please bear with us as processing times could extend to 3-7 business days, and shipping may take an additional 10 business days on top of our regular estimates.

We appreciate your patience and understanding during these busy times. Thank you for shopping with us!

Up to a Full Year of Fearless Confidence

Though nothing's indestructible, our cases are built to endure daily wear and tear, ensuring the prints stay crisp and vibrant, resistant to fading and peeling. Demonstrating our commitment to your satisfaction, Tough & Elite cases come with a 12-month warranty, and Snap cases are backed by a 6-month guarantee.