Here at SIMPLYMDRN we keep the descriptions transparent and straight to the point. Our Venia is designed by our inhouse graphic artists and embossed on our tough iPhone cases.
/ Lightweight Protection /
Made to be tough whilst still being a valuable addon to any phone. This case is perfect for small to midrange drops.
/ One of a kind Design /
Art that is one of a kind and custom by our artist Julia.
/ Compatibility /
Our cases are all compatible with wireless chargers + other accessories.
Made with luxury materials and a lot of effort from our many artists this case will bring life to your phone. Take your style to the next level whilst still not compromising the safety of your device. Designed for Self-expression, Engineered for Protection. Never be Scared to drop your phone again.
US & Canada - Free For Orders Over $40
Standard Delivery (3-5 Working Days): USPS
Worldwide - Free For Orders Over $40
Standard Delivery (4-21 Working Days): ACP Worldwide
Failed Delivery
If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (Simplymdrn) at the customers expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.
Items Not Received But Tracking Shows Delivered
Please note we do not refund or replace items that are marked as delivered by the courier. For this reason, we always recommend that you get items delivered to a secure address. Visit our FAQ page for more details.
Item Received, Return Is Requested (No Issues)
Please note that any returns that are simply for the reason that you dont like the product are subject to a restocking fee (15%). We are happy to refund in such a case but would like to notify you of such.
Item Received, Product Issues
Please note that any returns which are the result of issues with our product (our fault) are subject to a full refund. If a replacement product is requested we must receive the initial item first.
Duties + Other import Taxes
Please also note that Duties and any taxes are the sole responsibility of the purchaser. We as a company can not guarantee prepaid duties.
REFUND POLICY
We offer a 100% Satisfaction Guarantee within 10 days after you received your item(s) - Which means we will refund your money if you are for any reason not satisfied with your order within 10 calendar days after you received your items. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
PARCEL NOT RECEIVED
(Not Received Requests must be filed within 30 Days of Order)
If the parcel has not been received and is within the 30 days of the order date then you may request a full refund and it will be honored by our staff. If the order was placed 30+ days ago and parcel has still not been received then it is up to staff discretion to not offer a refund as tracking expires in that time period, Thus we have no way of knowing if it arrived.
All orders not received must be reported within 30 Days for a refund.
NO REFUNDS (AFTER 10 DAYS RECEIVED THE PARCEL)
We do not accept returns unless the item you purchased is damaged. If you receive a damaged item, please contact us at support@simplymdrn and provide the following information:
REFUND TIME FRAME
Every refund request will be investigated by our fulfillment department and it will take 2 - 3 working days to process due to the high volume of orders.
We will apply a refund to the original method of payment within the next 12 hours if you are eligible. Crediting to your account could take up to 7 working days depending on your bank.
We reserve the right to refuse a refund if it has been over 10 days since product was delivered or there is evidence that the damage is due to regular use or in any way caused by the customer.
REFUND FORMAT (EMAIL)
Subject: [Order Number] Refund ex. 12345 Refund
Body: Attach clear photos that show the damage
REQUIREMENTS FOR REFUND:
- Must include a VIDEO or IMAGE that clearly shows the item(s) we sent was defective.
- Refund request without VIDEO will not be entertained as we need this as proof to claim it back from our suppliers.
- Refund process might take up to 2 weeks progression for verification purpose.
- Shipping Fees will not be refunded back to customers as we shipped the item out.
- Full Refund will be given if customers provided Full Information regarding defective item.
- Full Refund if the parcel is not delivered within our promised delivery time frame. Delivery time frame please refer here.
RETURN POLICY
If you are not completely satisfied with your purchase, you are more than welcome to return the product(s) to us within 10 calendar days after the items were received for a refund, No Questions Asked.
To initiate your return simply email us at
support@simplymdrn.com
Email us a Return Request
support@simplymdrn.com
Subject: RMA Request
Message: Please make sure to include your Order # (provided in confirmation email)
*Please NOTE that the shipping and handling fee will not be refunded, all return shipping fee should be paid by the buyer.
Requirements for Returns:
- Must include a valid original purchase order number provided by www.simplymdrn.com(All purchases made outside of www.simplymdrn.com must contact their seller regarding returns.)
- Returned products must be in their original packaging without any missing contents.
- Returned products that are not in their original packaging with missing contents are subject to a minimum 15% restocking fee.
Refunds will be issued after the returns are received.