**except Saturdays, Sunday and holidays
**Some product may be shipped out separately and arrive on different time because we have warehouse from different location.**
**Check the product page for delivery time frame of the product.**
Please email us at Support@simplymdrn.com, if you require tracking number.
HANDLING TIME
Due to the high volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. It usually takes 1 - 2 working days to process the orders. We know this may be frustrating, to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice the quality of our products. Thanks for understanding.
CHANGES REQUEST
If you need to make changes to your order, please email us within 6 hours of placing your order and we will be happy to make the required changes. If your order has already been shipped, we will not be able to change it. Please make sure to check you have selected the right size and color to avoid disappointment. Please email us at
support@simplymdrn.com for changes request.
CANCEL REQUEST
If you need to cancel your order, please email us within 6 hours of placing your order and we will be happy to make cancellation.If your order has already been shipped we will not be able to cancel it. Please email us at support@simplymdrn.com for changes request.
REFUND POLICY
We offer a 100% Satisfaction Guarantee within 10 days after you received your item(s) - Which means we will refund your money if you are for any reason not satisfied with your order within 10 calendar days after you received your items. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
PARCEL NOT RECEIVED
(Not Received Requests must be filed within 30 Days of Order)
If the parcel has not been received and is within the 30 days of the order date then you may request a full refund and it will be honored by our staff. If the order was placed 30+ days ago and parcel has still not been received then it is up to staff discretion to not offer a refund as tracking expires in that time period, Thus we have no way of knowing if it arrived.
All orders not received must be reported within 30 Days for a refund.
NO REFUNDS (AFTER 10 DAYS RECEIVED THE PARCEL)
We do not accept returns unless the item you purchased is damaged. If you receive a damaged item, please contact us at support@simplymdrn and provide the following information:
REFUND TIME FRAME
Every refund request will be investigated by our fulfillment department and it will take 2 - 3 working days to process due to the high volume of orders.
We will apply a refund to the original method of payment within the next 12 hours if you are eligible. Crediting to your account could take up to 7 working days depending on your bank.
We reserve the right to refuse a refund if it has been over 10 days since product was delivered or there is evidence that the damage is due to regular use or in any way caused by the customer.
REFUND FORMAT (EMAIL)
Subject: [Order Number] Refund ex. 12345 Refund
Body: Attach clear photos that show the damage
REQUIREMENTS FOR REFUND:
- Must include a VIDEO or IMAGE that clearly shows the item(s) we sent was defective.
- Refund request without VIDEO will not be entertained as we need this as proof to claim it back from our suppliers.
- Refund process might take up to 2 weeks progression for verification purpose.
- Shipping Fees will not be refunded back to customers as we shipped the item out.
- Full Refund will be given if customers provided Full Information regarding defective item.
- Full Refund if the parcel is not delivered within our promised delivery time frame. Delivery time frame please refer here.
RETURN POLICY
If you are not completely satisfied with your purchase, you are more than welcome to return the product(s) to us within 10 calendar days after the items were received for a refund, No Questions Asked.
To initiate your return simply email us at
support@simplymdrn.com
Email us a Return Request
support@simplymdrn.com
Subject: RMA Request
Message: Please make sure to include your Order # (provided in confirmation email)
*Please NOTE that the shipping and handling fee will not be refunded, all return shipping fee should be paid by the buyer.
Requirements for Returns:
- Must include a valid original purchase order number provided by www.simplymdrn.com(All purchases made outside of www.simplymdrn.com must contact their seller regarding returns.)
- Returned products must be in their original packaging without any missing contents.
- Returned products that are not in their original packaging with missing contents are subject to a minimum 15% restocking fee.
Refunds will be issued after the returns are received.